Disputes, chargebacks & penalties
How money disputes are decided and what enforcement looks like.
When a buyer raises a money dispute, our team reviews the order timeline, on-platform chat and the evidence both sides supply. Decisions favour whoever the record supports.
Your best defence
- Keep every conversation and delivery inside the platform.
- Save proof of delivery and exactly what was handed over.
- Reply quickly and factually inside the dispute ticket.
Enforcement
Breaking the rules can mean held payouts, refunds charged back to you, removed verification, and suspension or permanent loss of selling privileges — scaled to severity and pattern.
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