Cancelling an order

You can request a cancellation from the order’s actions. Submitting does not cancel the order by itself — it goes to our team for review, and the order stays active until they decide.

Choosing a reason

Pick the closest reason: I no longer need this order, the delivery is taking too long, I ordered by mistake, the seller asked me to cancel, I found another option, or Other (add a short note).

After you submit

• You can withdraw the request any time before a decision (a short ~1-hour cooldown applies before re-requesting).
• If approved, the amount is refunded to your wallet.
• If rejected, the order stays active and you can chat or open a dispute.