Recovery, disable & delete
Regain access if you’re locked out, and the difference between disabling and deleting.
Whether you’re locked out or want to step away, here are your options.
Locked out
- Forgot your password? Use Forgot password on the sign-in screen to get a reset email.
- Lost your 2FA device? There are no backup codes yet — open a ticket from the support page so we can verify you and help restore access.
- See an unrecognised sign-in? Change your password (this ends all sessions) and review your devices.
Disable vs delete
- Disable Account — reversible. You’re signed out everywhere; signing back in restores it.
- Delete Account — submits a permanent deletion request to support. You can cancel it any time before it’s processed.
Spend or withdraw first
Settle open orders and use or withdraw your wallet balance before deleting — deletion is permanent once processed.
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