Disputes & resolution
How money disputes work, the support tiers, and how cases are decided.
If an order goes wrong and chat doesn’t fix it, Open money dispute raises a support ticket attached to the order so our team can step in.
Support priority & response times
When you raise a ticket you can pick a priority; higher tiers buy a faster guaranteed response and the fee is charged from your wallet:
| Priority | Response | Cost |
|---|---|---|
| Low / Normal | 48 hours | Free |
| High | 24 hours | $5 |
| Urgent | 12 hours | $10 |
How disputes are decided
- Our team reviews the order timeline, in-app chat, and evidence from both sides.
- A screenshot/photo attachment is required to submit a ticket — PNG/JPG.
- Keep everything on-platform; off-platform chats can’t be considered.
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