Delayed or wrong orders
What to do when an order is stuck, late, or not what you ordered.
Most issues are solved fastest by messaging the seller first; escalate if that doesn’t work.
1
Chat with the seller
Use Chat with seller on the order for a wrong detail or a quick fix.
2
Open a money dispute
If the seller is unresponsive or the delivery is wrong, use Open money dispute to bring in our team.
3
Report conduct
For bad behaviour, use Report seller on the order.
Don’t confirm a broken order
Never press Confirm Delivery to “sort it out later” — confirming releases payment and ends your protection. Raise the dispute first.
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