Receipts & payment problems
Find your transaction history and fix failed or pending payments.
Every top-up, purchase and refund is logged in your wallet overview, and each order keeps its own record in My Orders.
Finding receipts
- Your wallet overview lists every transaction with date, type and amount.
- My Orders shows your purchase ledger with a spend summary you can export to CSV.
Failed or pending payments
1
Try another method
If a card is declined, retry or switch to crypto or PayOp.
2
Top up first
Fund your wallet, then pay from balance — it’s instant.
3
Still stuck?
Open a ticket from the support page with the approximate time and amount.
Pending crypto
Crypto top-ups credit only after the network confirms — give it a few minutes before retrying.
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